Antwerp Lion Oil Works NV, working under registration number BE0457940562 with its offices registered at Antwerpen, Vlaamsekaai 2-5 (“we”, “us”) is a producer of industrial lubrication systems and a supplier/distributor for professional products for industrial customers. In accordance with the European Act 2016/679 dated 27 April 2016 concerning the protection of individuals concerning the treatment of personal data (“GDPR” of “AVG”), we are responsible for the Data we use , and for the data processing of your personal data.
The care for the protection of the privacy of data is the base for a trustful business relation between you and us. Therefore we are very serious about the treatment of the privacy in every business relation.
In this Privacy declaration, we explain how we collect and process your personal data.
We can change and update these processes on a regular basis and publish the most recent version on our website https://www.lionoil.be
This notification is adjusted on 25 May 2018.
You give us a number or personal data when communicating with us through our sales channels, for instance when you transmit us data to create a customer account or when you get into contact with us for any question. We obtain some data by registration how our website and apps are used, eg by technologies as cookies.
We will only process relevant data to deliver the service and goods you expect from us.
You have full control over the personal data we process. When we ask you to give us personal data, you can always decline the request, however when you choose not to give the personal data needed to deliver a product or service, it is possible we will not deliver the product or service.
Contact data : first and second name, gender, business email address, business address, telephone number and other similar data, as delivery address and language.
Details of your contract when setting up a contract with us as service or product supplier or customer : Data needed for a normal business relation
Financial data : data needed to process your payments , eg your bank account data.
Purchases : data on quotes you request to us, orders placed. When you have a customer account with us, we also collect data about your current account status, overdue payments, which could lead to temporary delivery stops
Locational data : data on the location of your facilities for delivery purposes and processing of the contact data
Your interactions with us: the content of messages, emails, letters and telephones with us, or questions and data you provide us for customer support.
We use your personal data to maintain a normal business relation.
this contains :
See below for more information.
4.1 Purchases and sales
We use your personal data to process essential business processes as :
4.2 Improvement of products and services
We use your personal data to
4.3 Warranty of products
In respect to the conventional and legal warranty of products, it is possible we need to communicate certain personal data to the manufacturers of these products.
We use personal data for ::
When you do not accept our marketing activities, you can still receive requests for feedback, surveys and other customer care communications.
You can suspend at any time your approval for our marketing activities or unsubscribe for messages asking about feedback, surveys , by replying to these marketing mails or to use the contact data in the section ‘how to exercise your rights’
4.5 Commitment to legal obligations
We process or share personal data with third parties when obliged for legal matters on eg :
4.6 disputes and litigation
We can use personal data to :
4.6 legal base
For the following purposes we collect, use and process your personal data as long as there is a legal basis. These can be :
We can share your personal data if needed under your approval, for purposes listed under the section : ‘Why we use them’
5.1 Service providers
When we share your personal data for the purposes listed under the section : ‘why we use them ?’, our partners need to complain to the privacy legislation and they cannot use these personal data for any other purpose.
Information on your purchases can be shared with our business partners from whom you bought a product or a service, eg for direct delivery purposes, availability of the product or services
5.3 Other receivers
We can share your personal data with following parties :
In cases where we are brought to transfer personal data to a location outside Belgium or the European Community, we will apply all necessary procedures to have guarantees to make these transactions in a safe way.
We store your personal data as long as needed to serve its purposes. The time depends on
Antwerp Lion Oil Works can keep certain personal data after the termination of this timeframe eg to solve certain disputes, for actual or future court procedures, to keep track of our archives or to fulfil our legal obligations or defend our legal rights.
We review on regular basis the technical and organisational security measures we took to put our information and communication systems up to date to prevent loss, misuse or unappropriated changes to your personal data.
We can never held responsible for any damage occurred after access or use of our website, nor damage or viruses which can infect your computers or other assets
Although we took al possible measures to guarantee the reliability of the data on our website and in our brochures and technical manuals, we can never held responsible for errors, omissions or results that may occur after transmission, resending or collection, or use or these data.
You can excercise all your rights as concerned party. Your rights are :
A cookie is a small file which will be kept on your computer when you visit a website. It is specially designed to keep and collect the information about the navigation on the website and to send you personalized services. Your web browser manage these cookies.
Certain cookies can collect personal data, eg data you give us as user names etc, they can also follow you to give relevant advertisement information.
As most websites, ours can use following cookies:
You can change at any time the settings about cookie management. By adapting the parameters in your internet browser ( click on ‘help’ of your browser to get more information on how to do it) you can be warned before you accept a cookie or you can just decline it. In this case you will probably not get access to that specific function on the website
Please note when you use computers on different spots, you need to configure each browser accordingly your specific cookie preferences.
To send us any request to exercise above rights or to get more information about it, you can contact us on below contact details :
Antwerp Lion Oil Works NV
Vlaamsekaai 2-5, 2000 Antwerpen